Salon.com: Thank God for the Internet
«What’s changed, and I think the Internet had a lot to do with changing this, is that the traditional corporate response to a threatening technology was to try to ignore it or suppress it for a long time. The popular perception in the management class has now changed. It’s now widely believed that it’s futile to do that. Instead, what you need to do is co-opt it. It may hurt you in the short term to take on this technology and undermine parts of your business with it, but if you don’t do it, someone else will.»